Centralized Knowledge Repository (CKR):
Serviceability Request Tracking
Client: The client was a leading US-based telecommunications and mass-media provider, with TV, phone and hi-speed internet services.
Environment: Web Application w/ two-way Salesforce sync
Challenge:
In addition to capturing key attributes each stage of the serviceability request, different access levels, a comprehensive reporting module and a two-way Salesforce integration was necessary as well for an organization with a national scale of operations. In terms of notifications, different levels based on access level and project status needed to be configurable in order to provide different departments and leadership with a clear picture of the serviceability request status.
Solution Highlights
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Last updated: May 27, 2022
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