In addition to capturing key attributes each stage of the serviceability request, different access levels, a comprehensive reporting module and a two-way Salesforce integration was necessary as well for an organization with a national scale of operations. In terms of notifications, different levels based on access level and project status needed to be configurable in order to provide different departments and leadership with a clear picture of the serviceability request status.
Two-way Salesforce Integration
Data Capture at each stage of Serviceability Requests
Web application with varying access levels and notifications on project status based on role/department
Different features based on geographic regions and functional level privileges